Frequently Asked Questions
How long does an affiliate tracking cookie last?
Our tracking cookies lasts 90 days, meaning that if a visitor clicks on the affiliate link from your site, you will be credited with the referral as long as the visitor signs up for a free trial within 90 days. When that free trial ends and the user becomes a paying customer at any time, you will earn a commission.
Who should I contact if I have further questions?
Please feel free to reach out to us via this email: affiliates@supermetrics.com
Or send us a message on Twitter @SupermetricsAP
https://twitter.com/SupermetricsAP
Are there any restricted promotional methods for affiliates?
There are some restrictions for affiliates who use Paid Traffic as their primary promotional channel. If you are sending paid traffic (PPC, PPV, Media Buys) to Supermetrics, it is required to that you send the traffic through a landing page or a web property first. We don't allow direct linking without prior written approval from the Affiliate team.
Although we do allow paid traffic as long as it doesn’t directly link to Supermetrics, you are not permitted to use Supermetrics trademarks, with or without modifiers or misspellings, in the ad copy or as keywords.
What are the requirements for becoming an affiliate?
You will need a website, blog or a personal/business account on LinkedIn, Twitter or Facebook. We also accept agencies, speakers and personal recommendations. We automatically pre-approve all applications, but reserve the right to block or delete your account after it's been created if you leave the website field blank, or if the website you include in your profile when signing up is not live.
Generally, all websites can participate, provided they don't violate the Terms of our Affiliate Agreement. For legal, ethical, and other reasons, we hold the right to refuse certain websites, including websites that contain:
- Pornographic content
- Direct linking through paid ads
- Toolbar or forced click traffic
- Incentives, GPT, or Get Paid To sites
- Coupons, deals, or discount sites
- Youth-endangering material
- Defamation or discrimination against a person or a group of people because of their religion, their race, their handicap, or other reasons
- Racist or sexist content
- Intellectual property infringement of others
Can I use my affiliate link to purchase an account for myself, the company I work for or any other personal use?
No. This is against our affiliate agreement, which you accepted when creating an affiliate account with us. If you are interested in a discount, please consider purchasing a 3-month, 6-month or annual subscriptions.
Can I create an affiliate website, social media page or a blog exclusively to promote Supermetrics?
You can create a website, blog or social media channel as part of your affiliate strategy.
However, the visual identity of your channel can not be similar to the official Supermetrics website.
Please avoid the following:
- Using "Supermetrics" or any misspellings as part of the domain name of your website
- Using the Supermetrics logo as the profile, header, footer or website logo
- Communicating or acting as a representative of Supermetrics
In other words, posing as Supermetrics or acting on behalf of Supermetrics is strictly prohibited
I want to design my own banner with the Supermetrics logo. Will it be regarded as a copyright violation?
If you wish to use your own creatives, you must pre-approve them with our affiliate manager first. Please send us an e-mail with your designs and we will get back to you as soon as possible.
Do you provide banners in other languages?
Unfortunately, at the moment we only provide banners in English.
I do not reside in the USA, and I would like to promote Supermetrics on my non-English website. Are there any restrictions?
There are no restrictions on who can become an affiliate as long as your affiliate activity complies with our Affiliate Program Terms of Service. You only need to complete the sign-up process for our Affiliate Program to get started.
Can I have multiple websites?
Yes. You're welcome to promote Supermetrics through multiple web properties you own or are allowed to promote on, so long as you don't use any restricted methods listed in our Affiliate Agreement.
What is an affiliate program and how does it work?
Supermetrics super affiliate program is a partnership based on revenue sharing, where the affiliate (that would be you) drives traffic to supermetrics.com website (that would be us) in exchange for referral commissions.
When your website visitor (or any other referral) clicks on your affiliate link, lands on our website and completes a purchase, you'll get a recurring commission on any subscription or add-on purchase every time they buy!
To help you succeed as our affiliate, we prepared a range of promotional materials, which you can access as soon as you sign up for our affiliate program. You can do so here: https://supermetrics.idevaffiliate.com.
We also have guides and tips to help you with affiliate marketing on our affiliate blog. Here, you can find all sorts of information to prepare your blog and social channels for affiliate marketing: https://supermetrics.com/blog/affiliate
Once the account setup is complete, you will also have access to general statistics, traffic log, custom tracking links, training materials and you will also be able to see your balance, commissions and payment history.
I am located outside the U.S. Can I participate?
Yes, Supermetrics affiliate program is a global program open to all affiliates around the world who meet our acceptance requirements.
Can I join your affiliate program, if I'm already participating in your competitors' programs?
Yes, absolutely. There are no restrictions when it comes to participating in our affiliate program, except for the ones outlined in our Affiliate Agreement. In short, if you sign up for our affiliate program, you are free to continue participating in any other affiliate programs you wish to join.
How often are commissions paid?
Commissions are paid once a month, on the 10th date for the entire previous month, provided you meet the minimum payout threshold of $50.
If you don't reach the threshold within any given month, the balance will automatically be transferred to the next month until you reach the $50 and can connect your commission.
We leave a 10 day gap after the payment was made to process any possible refunds in accordance with our refund policy.
How are sales tracked from my site?
Once you complete the signup process, you will be given a unique affiliate ID as well as custom-formatted links that will ensure that traffic coming from your site is properly tracked. We maintain a 90-day cookie, meaning that if a visitor clicks on a link from your site, you are credited with the sale as long as the visitor purchases within 90 days.
What are the payment options for affiliates?
PayPal is our primary payout option for affiliate commissions. However, if you are planning on generating a large volume of sales, wire transfer can also be arranged. Qualifications for wire transfer payments are reviewed on a case by case basis. Please feel free to email us at affiliates@supermetrics.com, if you wish to discuss this payment option.
What commissions do you offer?
We offer 20% recurring commissions for any subscription sales made by your referrals as a result of using your affiliate link.
What Supermetrics subscriptions can affiliates promote?
You are free to promote any service or add-on you can find on supermetrics.com
Do I have to be a Supermetrics customer to participate?
Absolutely not, but the knowledge will definitely help you promote us better and we'd love to see you among our clients.
How much does it cost to sign up?
Participation in our affiliate program in completely FREE.
